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Establish what switchboard PABX features you need and want  

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Overview

In today’s competitive environment, your success depends upon providing an efficient and responsive service. This means ensuring that your organization is ready to react to the needs of your customers. The right system can actually make you money. So let’s get started...

Transferring calls
                                                    
Even though it is a basic option, "transferring calls" is a key reason a business needs a phone system. It's important that you and your staff can transfer incoming calls to the right person easily and efficiently.                                                                            

Reception switchboard

Even if your company does not have a receptionist, you must select at least one handset, as it will also be used to do programming. In cases where there is no receptionist, the handset may be allocated to any staff member as an extension handset.
           
With each switchboard handset, you will also automatically be supplied with sufficient key (DSS) panels.These panels will ensure your receptionist is able to see the busy status all the extensions within the company at a glance, allowing her to immediately inform callers whether a staff member is on a call at the given time.

All the users extension numbers also get programmed into these keys, so instead of your receptionist having to dial the extension number each time, she can simply press the users key, and the utom                                                                                                                                                                                      

Main features: LCD Liquid crystal display screen. When a call is received from any extension within the company, that users name will be displayed on the LCD screen. If IdentiCall is activated and available, one can see the telephone number of the party calling in on some PABX’s. Displays date and time.                                                                                                                                                                                                                                                                                 

Main features: Programmable keys for frequently dialed internal and external numbers. The busy status of an internal users extension will be visible on the key, by means of an LED light which shines when the extension user is busy on their telephone. Instead of having to dial the full internal extension number, it will automatically be dialed just by pressing the key.

Main features: Speaker/conference function with volume control. Allows hands free conversations without having to pick up the hand piece.

Executive handsets

These digital handsets, similar in design to the main switchboard are more expensive compared to standard handsets, so we advise that they only be allocated to Directors or Key staff who require feature rich functionality. 

Main features:

 LCD Liquid crystal display screen.  When a call is received from any extension within the company, that users name will be displayed on the LCD screen. 

If IdentiCall is activated and available, one can see the telephone number of the party calling in on some PABX’s. Displays date and time.

Programmable keys for frequently dialed internal and external numbers.

The busy status of an internal users extension will be visible on the key, by means of an LED light which shines when the extension user is busy on their telephone. Instead of having to dial the full internal extension number, it will automatically be dialed just by pressing the key which the extension number has been programmed into. Instead of having to dial the full internal extension number, it will automatically be dialed just by pressing the key which the extension number has been programmed into.

Speaker/conference function with volume control. Allows hands free conversations without having to pick up the hand piece.

Cordless handsets (DECT handsets)   

There are two types of DECT (Digital Enhanced Cordless Telephony or cordless solutions. The standard option is a cordless telephone connected to a telephone extension, which gives a talking radius of around 50m indoors and 200m outdoors from the users workstation. The second is a solution comprising of base stations or repeaters which are installed around the clients premises which extends the reception of the cordless phone and allow one the mobility to use their cordless handset around the entire premises as long as they are in the range of a base station.

Cordless handsets (Standard)

These handsets are great for allowing one mobility to walk around the office while on a telephone call, or to be able to answer and make calls when away from your desk. There are two basic models available; one without a speaker, and one with a speaker.
 
It is possible to use a cordless handset in combination with any other handset; such as an executive or even the main switchboard. (The cordless telephone handset will however take up an additional analogue extension point).

Main features:

 Radius of approximately 50m indoors and 200m outdoors. This radius is however significantly reduced depending on the amount of steel and thickness of the walls in the building.

Speed dial keys for frequently dialed internal and external numbers.

Name and number phonebook to store the name and telephone numbers of your more frequently dialed contacts.

Speaker/conference function with volume control available only on the speakerphone model. Allows hands free conversations without having to pick up the hand piece.

Cordless handsets with base stations for extended range.

Main features:

Unlimited radius indoor or outdoors, dependant on base station positioning.

Your cordless handset is an extension of the PABX, so you get all the standard features that your telephone system offers.

Speed dial keys for frequently dialed internal and external numbers.

Name and number phonebook to store your more frequently dialed contacts name and numbers.

Speaker/conference function with volume control available only on the speakerphone model. Allows hands free conversations without having to pick up the hand piece.

A vibrating feature for noisy environments, is available on some models.

Some models of handsets are durable and robust; designed for harsh factory environments.

Standard extension handsets

These are your standard and affordable analogue extension handsets.

Here again, there are two basic models available; one without a speaker, and one with a speaker.

Main features:

Redial.

Hold.

Transfer.

Wall mountable.

Speaker/conference function with volume control available only on the speakerphone model. Allows hands free conversations without having to pick up the hand piece.