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Overview
Everything you could ever want – plus. Looking for a flexible, reliable and future-proof communications solution at an affordable price? The NEC Philips Aspire SOPHO IPC 500 is everything a large-sized business could ever want.
- Flexible and reliable
- Investment protection
- Seamless IP SIP voice communication
- Powerful networking capabilities
- Return on investment
- NGN and PSTN network compatible
Capacity
200 x Analogue/ ISDN BRI/ ISDN PRI/VOIP SIP Telephone Line Ports
384 x Digital Extension Ports
256 x Analogue Extension Ports
512 x IP SIP Extension Ports
480 x Dect Extension Ports
It’s flexible
Designed to integrate seamlessly into your organisation, the NEC Philips Aspire SOPHO IPC 500 gives you the choice of deploying traditional circuit-switched telephony, wireless telephony through DECT, VoIP telephony or any combination of the three. All within a single system so you can take full advantage of voice-data convergence at your own pace as your business needs evolve.
You can also start small and grow big: the NEC Philips Aspire SOPHO IPC 500 is ideal for single sites with 25 - 200 extensions, and for a multi-site system up to 2500 extensions using networking capabilities. In addition, it supports CTI and several different applications, that you can pick and mix to suit your exact business needs - from the highly advanced call accounting
application InSite, to the practical Voicemail application.
It’s reliable
With the IPC 500 you now have a solution that does not force you to trade off reliability for voice/data integration. The IPC 500 telephony application is controlled by an industrial strength embedded operating system which means you don’t need to compromise on your phone
system and customer service.
It’s future-proof
The IPC 500 is future-proof. Because it is compatible with Session Initiation Protocol (SIP) – an internationally agreed standard for Internet telephony and Voice over IP (VoIP) – you can take advantage of new services and applications, no matter how fast technology advances.
It’s affordable
The system is a low-cost solution and you pay only for what you need. Also, because it runs traditional DECT and VoIP solutions at the same time you can transition to full VoIP (if required) at a pace that suits your business needs and budget.
The key to high efficiency
NEC Philips Aspire SOPHO IPC 500 InSite is the most feature-rich call accounting application in the SMB market as well as a highly advanced Call Centre management application. This combination makes it a powerful tool for small to medium-sized organisations to increase efficiency and reduce costs.
InSite gives you real-time information on how effective your staff are at using your phone system:
• How many calls received
• How many calls abandoned
• Average waiting time per call
• Longest waiting time
• How many calls waiting to be answered
• How many calls made
• How many staff available to answer calls
• Conversation length
• How much time spent talking
You can display this information by company, or by department, or even by an individual staff member. And alarms can be activated if preset service levels are not being met, giving you the information to react to changing circumstances. For example, if your abandoned calls are increasing because customers are not prepared to wait, simply divert waiting calls to other staff.
The functionality of your InSite is based on used licenses, and you pay only for what you need.
Real-time display
You can see what is happening as it happens, and as historical views.
Information by company department
You can see the information by the groups you defi ne rather than just by the telephone configuration.
Management by alarms
You don’t need to spend time analysing reports, InSite can alert you by email when a key performance indicator is breached.
Call handling costing
Call handling and fixed costs can be specifi ed within InSite to show the true cost of answering and making calls.
Robust architecture
The latest enterprise-class architecture ensures no calls are ever lost, even on WAN connections to remote systems.
Automatic database backup
All call record databases can be automatically and manually backed up.
Import of non-switch call costs
Import electronic telephone bills into InSite. User-reports consolidate all the calls a user has made including mobile phone or home extension.
ACD
Supports full ACD functionality including login/logout on multiple queues, overfl owing, and wrap-up.
Never miss a call
NEC Philips Aspire SOPHO IPC 500 voicemail offers many options to ensure you get the best–fi tting solution. NEC Philips Aspire SOPHO IPC 500 voicemail Lite is IPC 500’s entry-level voice processing application that is similar to a sophisticated answering machine and provides common voice features without the need to buy an overconfigured voice mail system. For higher capacities and centralized operation you may require other voicemail solutions available on request.
Multiple voicemail options to ensure you get the best-fitting system your business needs.
Key user features
• One-touch soft key operation
• Personal answering machine
• Conversation record
• Transfer a call to a mailbox
• Transfer a call to auto operator
• Time & date sender notifi cation
• Forward message
• Message waiting notifi cation.
A tailor-made link between your systems
When you choose a NEC Philips Aspire SOPHO IPC 500 you get powerful networking options because it is a distributed IP telephony solution supporting multiple nodes with voice communication on a peer-to-peer basis.
SOPHO IPC 500Net
Using the IPC 500Net Voice Architecture, voice networks can be built up providing feature transparency tailored to your business requirements. Centralised operator, centralised voice mail and auto attendant allow resource sharing across the network, maximising investment and minimising spend. Even call centres can be distributed allowing remotely located staff to be part of a main call centre.
Telephony efficiency is aided by networked operator consoles that can be located anywhere on the WAN.
SOPHO IPC 500Net supports a comprehensive range of features such as:
• Camp On/Call Back
• Paging
• Forwarding
• Conference
• DDI/CLI Name and Number Display
• Park Hold
• Busy Lamp Fields
• Follow Me
• Transfer
• Wireless DECT.
With each node supporting up to 512 ports IPC 500 distributed networking solutions can build on a modular basis into a network of thousands of users. This makes IPC 500Net the ideal solution for
today’s evolving businesses that are moving to new organisational models that do not rely on centralising large groups of staff. Changing work patterns are also reinforcing these trends towards devolved networks of workers - virtual offices, remote working, home working,
tied together by a common data and voice infrastructure.
VoIP Extensions
Any mix of IP or legacy phones may need access to features, which allows users to tailor phone deployment to user requirements. The availability of low-cost ADSL lines makes home/remote working a viable cost-effective proposition. Thanks to networking, users at home or in remote offices can benefit from feature transparency making them more productive. They can be Call Centre agents, or even act as operators. Ideal for part-time staff. IP voice communication takes place seamlessly over the LAN or WAN with no routing via the central IPC 500 node. The only time the central IPC 500 node is involved is when a breakout from IP to a legacy network such as ISDN or to a TDM phone is required.
At that point, signal conversion is needed. With IP phones mapping only to an IP address no additional hardware such as fixed extension ports/IP channels are required. The DHCP server carries out the IP address management.
Resilience and fallback options, vital in an IP network are also designed into IPC 500. Each IP phone can register onto two IPC 500 nodes. If an IPC 500 node goes down then the IP phones will communicate via the second IPC 500 node across the WAN. If the LAN fails each IPC 500
IP phone can switch over to PSTN/TDM mode making use of legacy network resources such as analogue or the PSTN. Supporting any combination of IP or legacy phones IPC 500 networks can be tailored to the level of telephony resilience required. Because voice quality can sometimes be a problem within IP networks, NEC Philips Aspire SOPHO IPC 500 phones can be configured to give the preferred level of voice quality. G711, G729 and G723 compression standards are all
supported. Open standards means that IPC 500 QoS router for prioritising IP traffic.
Protect your investment
The NEC Philips Aspire SOPHO IPC 500 can integrate seamlessly into your organisation and
offers you and your customers many powerful benefi ts. There may be features that you don’t need today but will be vital in the future. Unlike most competitor systems, the NEC Philips Aspire SOPHO IPC 500 does not force you to throw away your existing equipment. As your business grows, nothing is wasted. The NEC Philips Aspire SOPHO IPC 500 allows you to maintain your existing phones, operations and system programming when you decide to expand your business.
What can be simpler? Install an NEC Philips Aspire SOPHO IPC 500 so you can concentrate on
running your business without worrying about your phone system.
Other links
VoIP (Voice over IP) cheap price telephone calls with no telephone line rentals.