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1. Protection and dispute avoidance - resolution.
Company liability can be protected by proving call content to resolve disputes. Protecting business interests by proving ‘who said what’ in a dispute can be vital. Recording telephone calls can also avoid the problems associated with inaccurate order taking, lost delivery details or disputes concerning pricing.
In many sectors recording telephone conversations is mandatory to comply with government regulations. Similarly, are customers being compliant in terms of the information they supply when receiving insurance quotes over the telephone? Having recording in place may prevent fraudulent information being given in the first place, whilst giving the company a lasting record of what was said.
Record your business calls with our voice recording solutions and reduce your companies liability.
We offer fully digital high quality call recording for businesses at a price affordable for all. With low cost PC mass storage, archive of calls and user friendly call retrieval software, the question should be 'Why shouldn't I record every call?'
Improving Customer Service: A large number of companies have a team of individuals whose primary purpose is to deal with customers over the telephone. Often the telephone is the only communications exposure a customer has with an organisation. It is also true that individuals within any one organisation often vary greatly in their effectiveness when dealing with customers, this effectiveness translates to revenue, margin and profits.
Call Recording is also a superb tool to allow a supervisor to review the performance of a team member and to listen to specific calls with a view to grading or offering assistance and advice for further improvement. Often telephone-based staff are on some sort of commission structure, so the concept of self or supervisor related improvement is to the benefit of both parties if more, higher margin sales are made as a result.
Recording Transactions: We may not all appreciate it, but most of us undertake important high-value transactions over the telephone. It may vary from a simple in principal gentlemen's agreement, the giving of professional advice or the formal placement of an order using our credit card.
Confirmation: You simply wish to go over the detail discussed again before formally documenting an arrangement. We can't be expected to remember or take notes on everything when we're engaged in conversation. Call recording is ideal to step back through the conversation to make sure our documentation covers the 'spirit' of the agreement and that we haven't missed anything out.
Dispute Resolution: We all have experiences where we made a verbal telephone order and didn't get exactly what we asked for. Most of us unfortunately know someone who will always seek compensation in every situation and will often be successful due to the 'Customer is always right' principal. Recording the transaction allows rapid identification & replay of the original order, if your organisation was in the wrong, you need to know and sort the cause before it happens again. If you were right, you simply need to prove you performed as requested and avoid expensive compensation and loss of reputation, either way your company benefits and you may well find that just in dispute resolution alone, your call recording solution is financially justified.
Industry Regulations Compliance: This application is very specific to certain industries that are mandated by their governing bodies to record calls. It may be a legal obligation or part of a voluntary code of practice for respected industry affiliates.
A growing number of financial services industries are mandated to record calls. Medical and legal advice lines are also primary targets due to the high levels of compensation involved where 'professional advice' given is reported to be at fault. Insurers who provide professional indemnity insurance may insist calls are recorded in order to lower insurance premiums.
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Recording Transactions - We may not all appreciate it, but most of us undertake important high-value transactions over the telephone. Giving of professional advice or the formal placement of a telephone call order and this can be done with our cheap and affordable telephone voice logger quotes.
You may wish to recall conversations for any of the following reasons:
Confirmation - Our cheap telephone voice logger quotes allow you to go over the detail discussed before formally documenting an arrangement. We can't be expected to remember or take notes on everything when we're engaged in telephone call conversation. Our cheap telephone voice logger call recording is ideal to step back through the conversation to make sure your telephone call records the verbal telephone call agreement and that your agent has not missed anything out.
Dispute Resolution - We all have experiences where we made a verbal telephone call order and didn't get exactly what we asked for. Most of us unfortunately know someone who will always seek compensation in every situation and will often be successful due to the 'Customer is always right' principal. Our cheap telephone voice logger call recording allows you to replay the original telephone call order. If your organisation was in the wrong, you need to know why and sort the cause before it happens again. If you were right, you simply need to prove you performed as requested and avoid expensive compensation and loss of reputation, either way your company benefits from our cheap telephone voice logger call recording and you may well find that just in dispute resolution alone, your Telephone voice logger call recording solution is financially justified.
Sharing Calls With Colleagues - If you've just finished a fantastic telephone call with your biggest customer and you want to share the positive experience and detail with your colleagues, recording and emailing the telephone call with our cheap telephone voice logger in a wav format is a superb way of getting their attention and excitement. You may also simply wish to pass on a message without writing it down, in which case, record the call and email it.
Industry Regulations Compliance - Our cheap telephone voice logger application is very specific to certain industries that are mandated by their governing bodies to record telephone voice calls. It may be a legal obligation or part of a voluntary code of practice for respected industry affiliates.
A growing number of financial services industries are mandated to record telephone calls. Medical and legal advice companies that deal wth customer over the telephone are also primary targets for telephone voice logger call recording due to the high levels of compensation involved where 'professional advice' given is reported to be at fault. Insurers who provide professional indemnity insurance may insist telephone voice calls are recorded in order to lower insurance premiums. With our cheap telephone voice logger call recording software you can achive this.
Premium rate telephone services are regulated in many countries as the caller needs to be aware of the growing cost of extended telephone calls and generally cannot be seen to be encouraged to stay on the telephone call for an extended period. Get your cheap telephone voice logger call recording quote from our sales consultants now.
Most businesses where mandated find positive reasons for the telephone voice logger call recording equipment once it has been implemented.
Increase Security and Avoid Abuse - In these times of increased security, the telephone is often the communication medium where threats are made, this is simply because the threatening party can remain virtually anonymous and distant from the person or organisation they are trying to affect. Our cheap and affordable telephone voice logger records all recorded security threats.
Large commercial organisations are becoming the target for security alerts over telephone calls as the threatening party may simply be seeking to disrupt normal lives and generate inconvenience.
There is also an increasing trend of public workers (such as teachers, benefit workers etc.) being verbally abused by callers who feel they are being unfairly treated or simply don't agree with the conclusions your organisation may have reached concerning them. In addition, staff can be harassed by outside telephone callers or even internally by other staff and it is becoming the employers obligation to protect employees from malicious telephone calls. Monitor these telepohne calls with our cheap telephone voice logger PABX and extension recording solution.
Our cheap telephone voice logger call recording in this situation has two benefits, it allows the abused employee to highlight the level of severity of the recorded telephone call and also may help prove who the caller was, or that the telephone call was genuine abuse and not harmless banter.
VOICE RECORDING, INDUSTRY REGULATIONS. DISPUTES. CALL CENTRE
We offer cheap and affordable voice recording, cheap and affordable telephone call recording and cheap and affordable voice logging solutions.
There are many clients using telephone call recording, from an individual extension user to users who record all their inbound and outbound telephone conversations.
What are your employees telling your customers? What are your customers telling your employees? Do you need to record telephone conversations of value? Are there any legal and financial regulations or staff training aspects to your business?
An increasing number of companies are recognising the benefits of recording their everyday incoming and outgoing telephone calls. Historically, call recording has been a high end application for call centres and institutions such as brokers. We offer fully digital high quality call recording for businesses at prices that cannot be beaten.
Record every telephone call converstaion between your staff and your clients.
Resolve telephone ordering queries and eliminate the discrepancies that arise from telephone orders.
Meet regulatory compliance in your industry to record all telephonic sales and advice transactions.
Access your voice recording files login page from any PC on your network.
Simple to install.
Easy to use.
Highest quality call recording.
Works on all PABX brand telephone switchboard systems.
Once off license.
Voice recorded files can be attach to client records.
Simply e-mail call recording files.
Search call recording files by date.
Search call recording files by extension.
Search call recording files by telephone number.
Businesses record their calls for reasons various reasons: legal compliance, dispute resolution, quality control and training.
Record PABX extension voice calls.
Record PABX telephone line voice calls.
Telephone call USB voice recording logger aims to deliver cheap unique portability, flexibility and functions as the High-migration development tool or small-scale portable system for customers. The cheap telephone call USB voice recording logger is designed for analog interfaces and its high compatibility with international telephony PABX switchboard telephone call recordings. Telephone call recording features programmable voltage thresholds, loop polarity reversal and multiple event triggers, and can easily be configured to accommodated to diverse analog PABX system telephone call recordings. The cheap telephone call USB voice recording unit is available in 1,2,4,8 or 16 line configuration. A dedicated PC can be used for the telephone call recording.
The cheap voice logger telephone call recording equipment has the following features:
Cheap telephone call voice recording features:
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