Business Telephone Systems, Phone Systems
South African Telecoms has over 30 years experience in the telecommunications Telephone System, Phone System industry. Our experienced team of telecoms staff provide best priced Business Telephone System, Phone System equipment solutions to the business and professional sector. We provide a vast range of leading brands, supply and install to offices and businesses in South Africa. We are a leading supplier of Business Telephone System, Phone System solutions in South Africa.
We determine your branch telephony requirements by consulting with you on what your current needs are, and what your future expansion and growth needs will be in order to supply your business with the best size and model Telephone System, Phone System solution at the best price that will cater for your needs today and in the future.
Our experienced team of telecoms staff provide Business Telephone System, Phone System to the business and professional sector. We provide, supply and install Business Telephone System, Phone System in South Africa.
What is a Telephone System, Phone System?
A Telephone System or Business Telephone System, Phone System is a telecommunications system used in the public switched telephone network. Telephone Systems, Phone Systems are also called PABX/PBX phone systems, PABX/PBX switchboards or PABX/PBX business switchboard Telephone Systems, Phone Systems.
A Business Telephone System, Phone System is a telecommunications system used in the public switched telephone network or in a business to interconnect circuits of telephones to establish telephone calls between the subscribers or users, or between other exchanges.
Telephone Systems, Phone Systems called PBX/PABX systems stands for Private Branch Exchange, and are a private telephone network used within a company or organization.
The users of the Telephone System, Phone System PBX/PABX phone system can communicate internally (within their company) and externally (with the outside telephone network), by using different communication telephone lines such as Voice over IP, ISDN or analog.
A Business Telephone System, Phone System or private automatic branch exchange (PABX) is an automatic telephone switching system within a private business. Originally Telephone Systems, Phone Systems were called private branch exchanges (PBX), which required the use of a live operator to manage and transfer telephone calls.
Do you need a replacement Business Telephone System, Phone System to replace your damaged one?
South African Telecoms supplies affordable priced switchboard solutions to replace your existing lightning damaged or equipment failure system equipment at the best price.
Do you need a new Business Telephone System, Phone System? Or an upgrade of your existing Telephone System, Phone System?
South African Telecoms will design, supply and install a switchboard that will suite your office or business requirements.
The wide range of Business Telephone System, Phone System equipment we supply will cater for all your new or upgrade telephony requirements.
How do Telephone Systems, Phone Systems work?
Business Telephone System, Phone System functions allow businesses to use features such as make and receive telephone calls and transfer telephone calls between extensions. A receptionist or Telephone System, Phone System operator will answer incoming telephone calls and then transfer the calls to the relevant extension number.
Telephone Systems, Phone Systems allow a single access telephone number to offer multiple telephone lines with hunting to outside callers while providing a range of external lines to internal callers or staff to make outgoing telephone calls. This device functions in the same way as a traditional Telephone System, Phone System but on a smaller scale to accommodate a business/office environment.
Users of Telephone Systems, Phone Systems share a number of outside lines for making external phone calls. A Telephone System, Phone System connects the internal telephones within a business and also connects them to the public switched telephone network (PSTN), VoIP Providers and SIP Telephone Line Trunks.
Telephone System, Phone System functions and use
A Business Telephone System, Phone System or PBX (private branch exchange) is a telephone system within a business that switches calls between local extension users while allowing all users to share a certain number of external telephone lines. The main purpose of a Telephone System, Phone System is to save the cost of requiring a telephone line for each user to the telephone company's central office.
Telephone System, Phone System key features
IVR and Auto attendant
The following lists common routing steps that are components of an automated attendant:
Many Telephone System, Phone System auto attendants will have options to allow for time of day routing, as well as weekend and holiday routing. Typically there would be a normal greeting and routing steps that would take place during normal business hours, and a different greeting and routing for non-business hours.
Automatic ring back
Call forwarding (When busy or absence)
These announcements are referred to as paging. To access the paging system, the extension user must enter the paging access code or press the "page" button on the telephone handset, and announce the call parked extension.
A predetermined time is provided for any person to retrieve the call by dialing the extension number of the parked call on any telephone handset.
The telephone handsets may be divided into various zones. Under such an arrangement, using “call pick-up” will only pick up a call in the same group; it’s called “group call pick-up”.
“Call pick-up” can be directed and is used for picking up a telephone call that is ringing at a specific extension number; this feature is accessed through a different sequence of buttons than normal “call pick-up”; and is called “direct call pick-up”.
If the transferred call is announced, the desired extension is notified of the impending transfer. The caller is automatically put on hold when dialing the desired extension; it is then notified and, if the extension chooses to accept the call, it is transferred over to it.
On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired extension user of the impending call; it is simply transferred.
Most Business Telephone Systems, Phone Systems have the conference call feature as a standard feature. Conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot participate/speak.
Conference calls can be designed so that the calling party calls the other participants and adds them to the call conversation. However, participants are usually able to call into the conference call themselves by dialing into a special telephone number.
Three-way calling is a feature sometimes also available. To three-way call, the first person one wishes to talk to is dialed and after answer then the “flash” button (also known as the recall button) is pressed and the other person's phone number is dialed; after answer or while it is ringing, flash/recall is pressed again plus the code to connect the three people together - this option allows a caller to add a second outgoing call to an already connected call.
Customized Abbreviated Dialing (Speed Dialing)
Speed dials are short keys pre-programmed with the telephone numbers your staff would call from your Telephone System, Phone System on a regular basis, instead of them having to dial the full telephone number.
In most cases, the Telephone System, Phone System technician stores these numbers in the Telephone Systems, Phone Systems programming. The speed dial numbers are usually accessed by pressing a pre-determined key on the phone, followed by a one, two or three-digit code which the user assigns to each memory/number; however for ease of use, on many systems, a call may be placed by pressing and holding one key on the numeric keypad.
Direct Inward dialing (DID or DDI)
In DDI service the telephone company provides one or more trunk lines for connection to the customer's Telephone System, Phone System and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers.
The DDI number is transmitted by the phone company as part of the dialed destination phone number, usually the last one, two or three digits, so that the Telephone System, Phone System can route the call directly to the desired telephone extension within the organization without the need for an attendant. The Telephone System, Phone System is programmed by the technician with the extension corresponding to the DDI numbers.
The service allows direct inward call routing to each extension of the Telephone System, Phone System while maintaining a limited number of subscriber lines to satisfy the average concurrent usage of the customer.
DDI service is usually combined with direct outward dialing (DOD) allowing Telephone System, Phone System extensions direct outbound calling capability with identification of their DDI number.
Do not disturb
Some DND attributes include directing the call to a pre-assigned extension (like a secretary or assistant), busy signal, DND signal, or recorded message generated by the Telephone System, Phone System. Some Telephone Systems, Phone Systems allow the call to go through to the extension giving a visual indication, but not ringing. Some Telephone Systems, Phone Systems allow the assignment of DND circumvention codes to supervisors.
Another possibility is, from the destination extension, request the forwarding of calls received by the original extension to that destination extension.
IVR - Interactive voice response
IVR is available on some Business Telephone Systems, Phone Systems and can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed and can be used to control almost any function where the interface can be broken down into a series of simple menu choices – in telecommunications applications, such as customer support lines, IVR systems generally scale well to handle large call volumes.
Music on hold (MOH)
Night Service in telecommunications in particular is also a feature of business Telephone Systems, Phone Systems whereby for a set period during the day (usually those hours outside of normal office or work hours, when normal operator services are not provided), incoming calls are automatically redirected by the Telephone System to particular telephones or other equipment, such as: an answering machine, a voice mail system, or the duty station of a night watchman.
Voicemail systems can be much more sophisticated than answering machines in that they can, among other features:
Voicemail messages are stored on the Telephone Systems, Phone Systems hard drive. To retrieve messages, the extension user calls the system from any of the Telephone Systems extensions, logs on using the phone keypad to dial his/her own code (security code) and their messages can be retrieved immediately.
Voicemail systems are often associated with office Business Telephone Systems, Phone Systems and may also be associated with public telephone network services such as residential phones or cellular phones.
Types of Telephone Systems, Phone Systems
Business Telephone Systems, Phone Systems or PABX (PBX) systems, (Private Branch Exchanges) are available in a variety of different technologies. The traditional analogue Telephone Systems, Phone Systems are slowly being replaced with digital, IP, VoIP and hosted Telephone System, Phone Systems technology. IP telephony allows for a much quicker installation and deployment and has many advantages including remote service and support.
What is the difference between a business Telephone System, Phone System and PABX?
A Business Telephone System, Phone System or private automatic branch exchange (PABX) is an automatic telephone switching system within a private business. Originally Telephone Systems were called private branch exchanges (PBX), which required the use of a live operator to manage and transfer telephone calls.
Telephone System, Phone System handsets
Our Business Telephone System, Phone System range includes Telephone Systems, Phone Systems with analogue or IP desk extension telephones or analogue or IP wireless extension telephone handsets. The main Telephone System, Phone System handset is used by the operator/receptionist and has an LCD screen to view incoming callers telephone numbers (CLI) and internal extension numbers. It also has a set of DSS keys along the side of the Telephone System, Phone System handset which is programmed with the business extension telephone numbers to allow the operator to be able to view an extension when it is busy or idle.
Telephone System, Phone System installations
We employ trained technicians who install our Business Telephone System, Phone System and provide maintenance and service on our Telephone Systems, Phone Systems.
Our Telephone System, Phone System installations can be done within 3 working days from date of payment. We provide and install PABX/PBX Telephone Systems, Phone Systems in Johannesburg, Pretoria, Midrand, Centurion, Boksburg, Germiston, Alberton, Bedford View, Benoni, Brakpan, Edenvale, Fourways, Kempton Park, Meyerton, Morningside, Randburg, Randfontein, Rosebank, Rustenburg, Sandton, Springs, Sasolburg, Vanderbijlpark, Vereeniging, Nelspruit, Cape Town, Durban, Pietermaritzburg, Bloemfontein, Port Elizabeth, East London, George, Knysna, Port Alfred and throughout South Africa.
Telephone System, Phone System makes and brands
South African Telecoms is an authorized dealer of leading Business Telephone System, Phone System brands such as Samsung OfficeServ 7000 Series, NEC SL2100, SL1000, Siemens, Panasonic KX-TES824, KX-HTS32 Telkom Opticon second hand when available, Alcatel XPS 2120, Yeastar S-Series, Yealink and iServ S20, S50, S100, S300 PABX/PBX Switchboard Office Telephone Phone Systems and VoIP IP PBX Systems Telephone Systems, Phone Systems.
Telephone System, Phone System prices
South African Telecoms offers Business Telephone System, Phone System on rental/hire as well as cash purchase payment options.
We sell new and second hand Telephone Systems, Phone Systems when available. Our new Telephone Systems range from R399.95 excluding VAT per month on rental and R3,450.00 excluding VAT for cash purchase.
At times we also have second-hand refurbished Telephone Systems, Phone Systems which are only available on a cash purchase payment option.
Telephone System, Phone System quotes
You can request a quote from us for a Business Telephone System, Phone System by calling our offices on our contact telephone numbers, 0102860455 Johannesburg, 0212860104 Cape Town, 0312860007 Durban, 0120350217 Pretoria, 0130130080 Nelspruit, 0513470200 Bloemfontein or 0839007518 national for other areas.
Or Click here to view our contact telephone numbers. You can also send us an email to email@example.com requesting a Telephone System, Phone System quotation.
Or you can complete our online Telephone System, Phone System quote application request form by Clicking here.
Business Telephone System, Phone System order
For a quote on one of our Telephone Systems, Phone Systems click here to complete our online PBX system questionnaire
For more information on our Telephone Systems, Phone Systems contact us and speak to one of our friendly consultants